Internal note email replies should stay internal

I want replying to an email notification about an internal note mention to stay internal (as a note) instead of sending a public message to the end user. Currently, it defaults to a public reply, which can lead to accidentally messaging customers when we intended to discuss things internally.
Post type
✨ Other
What part of support platform?
Inbox

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Upvoters
Status

In Review

Board

Support platform

Date

28 days ago

Author

Amr from Lunch Flow

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