When customers receive a status or message update about their ticket there seems to be no link or option to add a link to the support ticket portal. Many clients prefer to reply in the portal rather than via email. This also reduces the amount of βreplyβ text polluting the conversation messages in the ticket.
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In Review
Helpdesk
14 days ago

John Bicknell
Get notified by email when there are changes.
In Review
Helpdesk
14 days ago

John Bicknell
Get notified by email when there are changes.