Link to support ticket portal in client email notifications.

When customers receive a status or message update about their ticket there seems to be no link or option to add a link to the support ticket portal. Many clients prefer to reply in the portal rather than via email. This also reduces the amount of β€œreply” text polluting the conversation messages in the ticket.

Post type
πŸ’‘ New feature
What part of Help Desk?
Tickets

Please authenticate to join the conversation.

Upvoters
Status

In Review

Board

Helpdesk

Date

14 days ago

Author

John Bicknell

Subscribe to post

Get notified by email when there are changes.