Skip to main content

Link to support ticket portal in client email notifications.

When customers receive a status or message update about their ticket there seems to be no link or option to add a link to the support ticket portal. Many clients prefer to reply in the portal rather than via email. This also reduces the amount of “reply” text polluting the conversation messages in the ticket.

Post type
💡 New feature
What part of Help Desk?

Log in to comment and vote

No comments yet

Be the first to share your thoughts.