Link to support ticket portal in client email notifications.

When customers receive a status or message update about their ticket there seems to be no link or option to add a link to the support ticket portal. Many clients prefer to reply in the portal rather than via email. This also reduces the amount of “reply” text polluting the conversation messages in the ticket.

Post type💡 New feature
What part of Help Desk?Tickets

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Upvoters
Status

In Review

Board

Helpdesk

Date

About 2 months ago

Author

John Bicknell

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