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Link to the chat from a feedback post

Helpdesk

If a post has been created through a chat, either by Fibi or a human agent, there should be a link in the post attributes that links the post to the chat.

This would allow more context if needed.

Post type
💡 New feature
What part of Help Desk?
Posted by Markus Palm ·
Status: Completed2 comments

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Comments2

  • Kateryna Babenko changed status to Completed
    Team•

    Sep 25

    Pinned

    Hey everyone!

    You can now open linked Support conversations directly from a Request as part of Feedback 2.0!

    Open the Request’s Insights tab, expand the relevant Support Insight, and click its source link to read the original conversation. This keeps the customer’s feedback and full context within reach while your team works on the Request.

    Learn more about Insights →