Lite seat teammate not receiving mention notifications in internal notes

A teammate with a Lite seat is not receiving notifications when mentioned in an internal note within a conversation, even though "When you're mentioned in a conversation" notifications are enabled. User provided conversation link: https://notewise.featurebase.app/dashboard/inbox/all/conversation/20413. Note: Research indicates internal notes do not trigger email notifications by design, but user reports no notifications at all.
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Status

In Review

Board

Help Desk

Date

3 months ago

Author

Support from Notewise

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