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Manually create support conversations from dashboard

Helpdesk
I want to be able to manually start a support conversation or ticket for a customer directly from the Featurebase dashboard. This would allow me to log and manage requests that come in from other channels like Facebook or WhatsApp without needing an integration.
Post type
💡 New feature
What part of Help Desk?
Posted by KULG App ·
Status: Completed1 comment

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Comments1

  • Markus Palm changed status to Completed
    Team•

    Jul 14

    Pinned

    Hey, this is supported by the + icon at the top left of the Inbox. You can create a new conversation or ticket, add participants, etc: