Messenger article search using wrong locale (filters for en articles instead of fr across Home Cards, surveys, etc.)

I’ve imported French (fr) Intercom articles, which are visible in Featurebase but do not appear in multiple article selectors:

  1. The Support Messenger Home Card “Search Articles” configuration

  2. Also when creating a survey with type “Featurebase Post”.

This indicates that article search/filtering is using the en locale instead of the correct fr locale across multiple contexts, not just Home Cards, causing non-English articles to be excluded.

Post type
🐛 Bug
What part of support platform?
Settings

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Upvoters
Status

Completed

Board

Support platform

Tags

Translations

Date

4 months ago

Author

Baptiste Lorreyte

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