Messenger conversation doesn’t show new replies until minimized and reopened
When a user has a conversation open in the support messenger, new messages from the agent don’t appear in the thread in real time.
The user only sees an unread indicator (purple dot + bold preview) in the conversation list after minimizing.
Once they minimize to the list and re-open the same conversation, the missing messages become visible.
- Post type
- 68097ad297a301c207158357
- What part of Help Desk?
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Comments1
Nov 26, 2025
PinnedHey David, we are extremely sorry about this! This issue should have been resolved earlier today. Is this still happening on your end?
We found the root cause and have put measures in place to prevent this from happening again in the future.