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Messenger widget featured articles bug!

Helpdesk

  • Either don’t allow adding more than 3 articles, since over that, the Messenger doesn’t show, or…

  • Allow adding more than 3 articles and support this in the Messenger…

Post type
68097ad297a301c207158357
What part of Help Desk?
Posted by Markus Palm ·
Status: ASAP1 comment

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Comments1

  • Alex Z

    •

    Aug 22, 2025

    I notice that if I save the page, the right renders properly.


    When adding an article ID to the Article Search home card, there doesn’t appear to be an update in the preview. Then when you open the search and go back, the widget no longer loads properly.

    NOTE: It looks like the bug of opening the help article search and going back in consistent, even if I’m not making any changes to the settings.