Allow including metadata for tickets, when they're submitted via Messenger widget
When users submit a ticket via Messenger widget - it would be insightful, when any metadata could be included with the ticket - i.e. URL, or other platform related data that would make the resolution more simpler due to additional info.
- Post type
- ✨ Other
- What part of Help Desk?
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Comments2
Erik Kaljumäe
May 11
Hey @Tommy Giesbrecht!
Thanks for the suggestion.
Could you share more details on your specific use case?
That’ll help us better understand the need.
Tommy Giesbrecht
May 11
Hey @Erik Kaljumäe
It would be helpful to have metadata like url etc. when a user submit a ticket within the widget in our app.
It’s possible for posts already, but not for tickets
https://help.featurebase.app/en/articles/7002056-metadata-for-posts