[Moderation] Button within the Post moderation to contact customer with regards of the Post

When moderating or reviewing pending posts - an issue could be resolved faster via chat.

Hence a button that would allow starting an outbound conversation with the customer would simplify the flow to do this.

Proposal

A button within the post in moderation queue “Contact customer“ that would open the outbound conversation with the customer with a reference to the post in the message draft.

Post type
💡 New feature
What part of support platform?
Inbox

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Upvoters
Status

In Review

Board

Support platform

Date

10 months ago

Author

Erik Kaljumäe

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