When moderating or reviewing pending posts - an issue could be resolved faster via chat.
Hence a button that would allow starting an outbound conversation with the customer would simplify the flow to do this.
A button within the post in moderation queue “Contact customer“ that would open the outbound conversation with the customer with a reference to the post in the message draft.
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In Review
Support platform
7 months ago

Erik Kaljumäe
Get notified by email when there are changes.
In Review
Support platform
7 months ago

Erik Kaljumäe
Get notified by email when there are changes.