[Moderation] Button within the Post moderation to contact customer with regards of the Post
When moderating or reviewing pending posts - an issue could be resolved faster via chat.
Hence a button that would allow starting an outbound conversation with the customer would simplify the flow to do this.
Proposal
A button within the post in moderation queue “Contact customer“ that would open the outbound conversation with the customer with a reference to the post in the message draft.
- Post type
- 💡 New feature
- What part of Help Desk?
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