When moderating or reviewing pending posts - an issue could be resolved faster via chat.
Hence a button that would allow starting an outbound conversation with the customer would simplify the flow to do this.
A button within the post in moderation queue “Contact customer“ that would open the outbound conversation with the customer with a reference to the post in the message draft.
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In Review
Support platform
10 months ago

Erik Kaljumäe
Get notified by email when there are changes.
In Review
Support platform
10 months ago

Erik Kaljumäe
Get notified by email when there are changes.