New conversation type "call"
Manually created conversations based on a phone call should be given a separate type. It is good to know how the customer contacted us so that we can also contact them by phone. For reporting purposes, it is also helpful to know which contact method is preferred.
- Post type
- 💡 New feature
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Comments1
John Allen
Apr 15
Are you able to make it so that there is a third option when creating a new conversation here?
For Phone calls. This should allow a call coversation to be linked up to a client user record. Should have option to associate with Team and close ticket off with attributes if necessary.