Notify customers in the original Messenger ticket when a Jira-synced ticket status changes

When using Messenger with Tickets and Jira integration sync, we want customers to see Ticket status updates directly in the chat as messages, so we don’t need to follow up separately.

Currently, when Jira changes the status, Featurebase updates the ticket with an internal note, so customers don’t see the message. We have to manually follow up.

I’d love it if there were an option for Jira sync rules or ticket settings to post customer-visible status updates into linked Messenger conversations.