One-way multi-tenant Ticket visibility - company-based ticket visibility for Partners

I want to be able to set up a one-way visibility flow where a Partner (associated with multiple companies) can see all tickets created by a Customer (associated with one of those companies), but the Customer cannot see tickets created by the Partner.

This would likely involve the ability to select a specific company context when creating a ticket and having visibility rules that respect hierarchical or multi-company relationships.

Post type
πŸ’‘ New feature
What part of support platform?

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Upvoters
Status

In Review

Board

Support platform

Date

5 days ago

Author

Klara Fall

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