Help Center

Improved

Newsletter

Product suite

Support suite

💡 Share your ideas

feedback

Report any issues or something not working as expected

Request changes to your billing, invoices, or subscription

Waiting on customer

In Review

Awaiting clarification

Planned

ASAP

In Progress

Investigating

Partially Completed

Already exists

Completed

Canceled

Follow the development progress of our entire platform.

Next up

Done

All roadmaps

Follow the development progress of our Support platform:

Backlog

Helpdesk

AI agent

Follow the development progress of our Requests &amp; Insights product:

Requests & Insights

Follow the development progress of our Help Center product:

Follow the development progress of our Changelog product:

Outbound

Follow the development of our integrations:

Integrations

Example tag

🔍 Quality review [Poor]

🔍 Quality review [Good]

plan upgrade request

exclude_csat

fibi incorrect

for kateryna to review

feedback to update

feedback after update

Please tell us what we can do to make Featurebase the best product for you.

Share your product feedback!

Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

Add a configurable setting to auto-close automations that allows admins to choose whether abandoned conversations are closed when a user has an email attached or not.

Featurebase

Option to control auto-closing conversations based on whether user has an email set

Subscribe to request

Subscribe to request