Option to Control Email Notifications on Customer Ticket Status Changes
Add an option that allows choosing whether a Customer ticket status change sends an email notification to the customer or remains silent.
This setting could be managed per ticket or globally for ticket types, giving teams flexibility to reduce notification noise and improve customer communication control.
- Post type
- ✨ Other
- What part of Help Desk?
Log in to comment and vote
Comments3
Teemu Vaalasmaa
Sep 3
We’d appreciate this also. Our customers get confused for barrages of emails. Simple “received” and “closed” would be fine for us.
Bryan ten Kate
Aug 19
I would love this to be implemented. We started using Featurebase for a week, and currently our customers are already complaining about the amount of updates they get :(
Laura Roman
May 6
Ideally with language selection as well - as some conversations happen in different languages so the notifications should match the language.