Allow to hide certain ticket types from the list when support staff click the '+' (ticket) button in Inbox to create a new ticket.
We have many ticket types that are automatically generated by our software based on various events.
Our internal team should not manually create these tickets, but currently, they appear in the list, causing confusion and leading to manual creation attempts.
A simple 'Hide From Ticket View' flag on a ticket type would prevent support staff from seeing these automated ticket types when creating new ones.
