Skip to main content

Option to hide specific ticket types from manual creation list

Allow to hide certain ticket types from the list when support staff click the '+' (ticket) button in Inbox to create a new ticket.

We have many ticket types that are automatically generated by our software based on various events.

Our internal team should not manually create these tickets, but currently, they appear in the list, causing confusion and leading to manual creation attempts.

A simple 'Hide From Ticket View' flag on a ticket type would prevent support staff from seeing these automated ticket types when creating new ones.

Post type
💡 New feature
What part of Help Desk?

Log in to comment and vote

No comments yet

Be the first to share your thoughts.