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Option to remove quoted message history from support emails

Helpdesk
I want to be able to remove the quoted user message history (the "original message" block) from the bottom of support email notifications. Currently, it automatically includes the previous message which I'd like to hide for a cleaner look.
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✨ Other
What part of Help Desk?
Posted by GhostMe Support ·
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Comments1

  • Bryan ten Kate

    •

    Aug 17

    Just to add, within a pretty fresh email conversation with people, their signatures, and 3 emails back and forth, we have to scroll this amount to see the new customer reply; the more emails sent, the worse it is getting rapidly.

    Numerous other systems just show the “latest” response with the option to “see more.” Which then folds open the whole conversation.

    The main reason this is an issue is the order you show the emails in. It's in the chat way by the new reply on the bottom; for that reason, you need to scroll. If it was the original email style, it's at the top, so it is not significant.

    I understand the reason behind the order, by the way, Chat first based. But just for some extra context.