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Option to toggle full/raw (un-parsed) email version

When communicating via email in inbox, then the email parser will try to limit non-contextually relevant content - i.e. footer.

Sometimes the footer includes relevant information or the email thread has information inside that is needed to access.

Solution

For that scenario it would be helpful to have a toggle button (i.e. three dots …) inside the message to ‘View full email‘ that would expand and display full, un-parsed email.

Post type
💡 New feature
What part of Help Desk?
Status: Completed1 comment

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Comments1

  • Robi Rohumaa changed status to Completed
    Team•

    Jun 16, 2025

    Pinned

    This is live now!
    You can view the full email by hovering on the email icon in the bottom left and clicking “View raw email”.