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Please tell us what we can do to make Featurebase the best product for you.

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Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

I want the Resolution SLA clock to automatically pause when a ticket is moved to an 'On-Hold' or 'Awaiting Customer' status, and resume when it's back to 'In-Progress'. This ensures SLA accuracy when waiting on external input.

Featurebase

Pause SLA clock based on Ticket Status

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