There is currently no reliable way to programmatically set custom conversation attributes (CvDAs) via the Featurebase Messenger widget.
Even when attributes are correctly defined (case-sensitive keys, valid types), values passed at boot time do not appear in the Inbox conversation attributes.
Teams want to attach contextual, per-conversation metadata (e.g., current page URL, product area, flow context) at the moment a conversation is started.
Today, the only workaround is using user-level attributes, which is insufficient for session- or page-specific context.
Add support to programmatically set and persist conversation-level custom attributes via the Messenger widget (e.g., through boot or a dedicated API), with clear documentation and examples.
This would enable better routing, debugging, and contextual support workflows.
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In Review
Support platform
2 months ago

Laura Roman
Get notified by email when there are changes.
In Review
Support platform
2 months ago

Laura Roman
Get notified by email when there are changes.