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Hey {name|there}! 👋

Internal notes are some of the most used actions in the support inbox. Currently, you have to click multiple times to end up with the note, creating an extra step.It would be much better to make it a quick toggle<ul><li>Make it toggleable with 1 click</li><li>Make it toggleable with a <code>N</code> and <code>R</code> keyboard shortcuts</li></ul><img data-width="100%" data-align="left" alt="" data-featurebase-content-key="5febde12dc56d60012d47db6/post/69494867754318e35aa36f27/019b4641-a701-7d47-bd6b-4be81c00c637/b64u-Q2xlYW5TaG90IDIwMjUtMTItMjIgYXQgMTUuMzAuNTAucG5n.png" data-featurebase-content-filename="CleanShot 2025-12-22 at 15.30.50.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/69494867754318e35aa36f27/019b4641-a701-7d47-bd6b-4be81c00c637/b64u-Q2xlYW5TaG90IDIwMjUtMTItMjIgYXQgMTUuMzAuNTAucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260225T200000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260225%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=5d73c427ea41a505e8c090d3509e6cb7d04c85cd93ae081d54963e95bfef8494">with this icon instead of the dropdown:<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="5febde12dc56d60012d47db6/post/69494867754318e35aa36f27/019b4642-aac0-7984-aca1-5c75430feba2/b64u-Q2xlYW5TaG90IDIwMjUtMTItMjIgYXQgMTUuMzIuMDMucG5n.png" data-featurebase-content-filename="CleanShot 2025-12-22 at 15.32.03.png" src="https://5febde12dc56d60012d47db6.featurebase-attachments.com/c/post/69494867754318e35aa36f27/019b4642-aac0-7984-aca1-5c75430feba2/b64u-Q2xlYW5TaG90IDIwMjUtMTItMjIgYXQgMTUuMzIuMDMucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260225T200000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260225%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=f7a00abd0ab472dc26f1e3330ef961ff1d4538f394b06257fc846aeb87f10d2d">

Featurebase

Quick toggle internal note in the inbox composer

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