The order of mention categories should be this:
Admins
Articles
Posts
Changelogs
There should be no possibility of mentioning other users in the live chat… Also, remove the user-mentioning possibility from the help center editor!

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In Review
Support platform
About 1 year ago

Markus from Featurebase
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In Review
Support platform
About 1 year ago

Markus from Featurebase
Get notified by email when there are changes.