Require Conversation attributes (CvDAs) before closing
There should be an option to make a CvDAs required to not let a teammate close the conversation before the attribute is populated.
- Post type
- 💡 New feature
There should be an option to make a CvDAs required to not let a teammate close the conversation before the attribute is populated.
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Comments1
Lara Macarena Sastre
Aug 14, 2025
On Intercom we have the option to make some of the conversation attributes mandatory before closing a conversation. This is for example to make the agent complete the theme of the ticket and be able to track them afterwards.