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Schedule Fibi AI Agent Operating Hours

Helpdesk
Users need the ability to set specific operating hours for the Fibi AI agent, allowing it to answer support questions only during designated times (e.g., outside of office hours). This would provide more flexibility in how Fibi is deployed and integrated into existing support workflows.
Post type
💡 New feature
What part of Help Desk?
Posted by bookthatin ·
Status: Completed1 comment

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Comments1

  • Markus Palm changed status to Completed
    Team•

    Jan 3

    Pinned

    Hey! This is doable already if you deploy Fibi via Workflows.

    For example, we have 2 separate workflows - one for business hours and the other for out-of-office hours:

    You can configure the workflows trigger settings to run either in or outside of your business hours and choose when Fibi is active or not: