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Schedule specific out-of-office date ranges

Helpdesk
I want to be able to set a specific out-of-office date range (e.g., for holidays or vacations) that is not recurring. Currently, I have to manually adjust my weekly office hours and remember to change them back, which is inconvenient. Having a date range selector for OOO periods would be much better.
Post type
💡 New feature
What part of Help Desk?
Posted by John Lohr ·
Status: Canceled2 comments

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Comments2

  • Markus Palm changed status to Canceled
    Team•

    Dec 22, 2025

    Pinned

    Preparing for holiday’s is already possible with quite a few options:

    • First, you can add a Special notice (like we did to our live chat) letting customers know that during holidays you operate more slowly or respond back after a certain date.

    • Secondly, you can create a custom workflow for the holidays that says that you’re currently not operating the live chat and will reply after the holidays. You can use the “Customer opens a new conversation in the messenger” trigger for this.

    • Lastly, you simply turn off live chat while you're out of the office for multiple days by disabling new conversations. However, this is unideal as it prevents visitors and users from starting new conversations while you're away, and they can’t leave their requests for your team to look at when they’re back.

    My suggestion is to create a simple workflow letting customers know that you’ll get back to them after the holidays. This way, you manage their expectations while still letting them leave their requests with you!

    Remember to re-enable these settings when you return from your time off.

  • John Lohr

    •

    Dec 22, 2025

    While this can be done, it’s a pain in the butt and easily forgotten. Please add a proper Out of Office response that works the same way most email clients do. Thanks!