Allow searching tickets by Ticket ID / Number in Inbox and Tickets Portal
I want to be able to search for tickets directly using their unique ticket ID or ticket number in the search bar. Currently, the search seems to focus on keywords in titles, but being able to jump straight to a ticket by its ID would be much more efficient when we have the reference number.
- Post type
- 💡 New feature
- What part of Help Desk?
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Comments1
Renata Mitrega
Sep 16
Even though the correct ticket number is entered in the search, the search result sometimes don't show the entered ticket