Markus, can you please prioritize this. Not having clear visibility into request SLAs is the main challenge we are facing to migrate our support systems over to featurebase.
Markus Palm
Team•
Jun 16, 2025
Hey @Kamal Aman thanks for the extra input!
We definitely want to prioritize this, but it’s blocked behind Automations & Workflows, which is quite a large project. We want to address some easier blockers first to minimize friction for everyone as much as possible.
With that being said, we’re estimating that we can start working on it at the beginning of next month.
Lara Macarena Sastre
•
Aug 18, 2025
Hi! I see 2 months ago you were estimating to begin working on this ticket within the following month. However 2 months have passed and I still see it in the same status. Do you have any update?
Markus Palm
Team•
Aug 19, 2025
Hey Lara! Yes, we’re working currently on the final steps of Automations & Workflows, which are needed to support SLAs. They should launch in beta this month or early next one! :)
Matt Green
•
Sep 18, 2025
This is a big one for us too - is there an ETA? :)
Markus Palm
Team•
Sep 18, 2025
Still crunching some final stuff down, but should be releasing every week now!
Matt Green
•
Sep 18, 2025
Awesome, thanks!
vishal-kickcall
•
Oct 15, 2025
Can we please prioritize this? I see conversations in this ticket going back a couple of months, but it’s still marked as “Planned.” This feature will significantly improve our ability to handle support more effectively.
Markus Palm
Team•
Oct 15, 2025
Hey Vishal! Don’t worry it’s our top priority and coming out next week or the week after that with workflows.
Sorry for the delay!
vishal-kickcall
•
Oct 15, 2025
Thank you
bob@heresafe.email
•
Nov 4, 2025
Hi do we have an update on this one? It will be a key part of our new support system. Thanks
Markus Palm
Team•
Nov 4, 2025
Hey this is our top priority right now that workflows are out, shouldn’t take long! :)
vishal-kickcall
•
Jan 12
please add the feature of manual triggering of SLA. means if agent change the priority than the appropriate sla should be applicable as per new priority.
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Comments14
Dec 29, 2025
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Kamal Aman
Jun 12, 2025
Markus, can you please prioritize this. Not having clear visibility into request SLAs is the main challenge we are facing to migrate our support systems over to featurebase.
Markus Palm
Jun 16, 2025
Hey @Kamal Aman thanks for the extra input!
We definitely want to prioritize this, but it’s blocked behind Automations & Workflows, which is quite a large project. We want to address some easier blockers first to minimize friction for everyone as much as possible.
With that being said, we’re estimating that we can start working on it at the beginning of next month.
Lara Macarena Sastre
Aug 18, 2025
Hi! I see 2 months ago you were estimating to begin working on this ticket within the following month. However 2 months have passed and I still see it in the same status. Do you have any update?
Markus Palm
Aug 19, 2025
Hey Lara! Yes, we’re working currently on the final steps of Automations & Workflows, which are needed to support SLAs. They should launch in beta this month or early next one! :)
Matt Green
Sep 18, 2025
This is a big one for us too - is there an ETA? :)
Markus Palm
Sep 18, 2025
Still crunching some final stuff down, but should be releasing every week now!
Matt Green
Sep 18, 2025
Awesome, thanks!
vishal-kickcall
Oct 15, 2025
Can we please prioritize this? I see conversations in this ticket going back a couple of months, but it’s still marked as “Planned.”
This feature will significantly improve our ability to handle support more effectively.
Markus Palm
Oct 15, 2025
Hey Vishal! Don’t worry it’s our top priority and coming out next week or the week after that with workflows.
Sorry for the delay!
vishal-kickcall
Oct 15, 2025
Thank you
bob@heresafe.email
Nov 4, 2025
Hi do we have an update on this one? It will be a key part of our new support system. Thanks
Markus Palm
Nov 4, 2025
Hey this is our top priority right now that workflows are out, shouldn’t take long! :)
vishal-kickcall
Jan 12
please add the feature of manual triggering of SLA. means if agent change the priority than the appropriate sla should be applicable as per new priority.