Enable associating macros with certain CvDAs, so that when you use a macro, it automatically populated the CvDA of that conversation.
For example, if a conversation is being escalated due to an error, your escalation macro could set the conversation type to "Bug report"
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In Review
Support platform
7 months ago

Markus from Featurebase
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In Review
Support platform
7 months ago

Markus from Featurebase
Get notified by email when there are changes.