Set Conversation attributes (CvDAs) with macros

Enable associating macros with certain CvDAs, so that when you use a macro, it automatically populated the CvDA of that conversation.

For example, if a conversation is being escalated due to an error, your escalation macro could set the conversation type to "Bug report"

Post type
πŸ’‘ New feature
What part of support platform?
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Upvoters
Status

In Review

Board

Support platform

Date

7 months ago

Author

Markus from Featurebase

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