Setting to prevent individual conversations from reopening

I am aware of the “Prevent replies after you close a conversation” setting, but it is global. I would like to give folks the option to respond in the existing conversation overall, but to be able to mark a specific conversation or conversations as fully closed. It could prevent specific tickets from continuing to be a jumbled mess if they touch on many different topics.

Post type
💡 New feature
What part of Help Desk?
Inbox

Please authenticate to join the conversation.

Upvoters
Status

In Review

Board

Helpdesk

Date

2 days ago

Author

Danny Schaffer

Subscribe to post

Get notified by email when there are changes.