Show .eml attachments in Inbox timeline

I want .eml file attachments to be visible in the main conversation timeline of the Featurebase Inbox. Currently, they are only visible when clicking "View full email" / "Raw" view, while other file types like .docx show up in the main timeline correctly. This makes it difficult to see when a customer has attached an email to their message.
Post type
✨ Other
What part of Help Desk?
Inbox

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Upvoters
Status

In Review

Board

Help Desk

Date

4 months ago

Author

Shreya Yadav

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