Currently, screenshots and attached files are sent immediately without providing an option to include a message/description or remove the contents if they’ve been selected by mistake.
This also prevents adding additional context with the file or image - needing additional message for it.
This can currently cause confusion & stress as the messages can’t be retracted by contacting customers - due to them being immediately sent.
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In Review
Support platform
About 4 hours ago

Andrii Bandiak
Get notified by email when there are changes.
In Review
Support platform
About 4 hours ago

Andrii Bandiak
Get notified by email when there are changes.