Currently, screenshots and attached files are sent immediately without providing an option to include a message/description or remove the contents if they’ve been selected by mistake.
This also prevents adding additional context with the file or image - needing additional message for it.
This can currently cause confusion & stress as the messages can’t be retracted by contacting customers - due to them being immediately sent.
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In Review
Support platform
20 days ago

Andrii Bandiak
Get notified by email when there are changes.
In Review
Support platform
20 days ago

Andrii Bandiak
Get notified by email when there are changes.