Right now it’s very difficult to understand that the anonymous user with auto-generated name is not your own user
There should be a similar field in the side menu that shows “user type”
This always helped me confirm whether i’m talking to a lead or our user - even if they had a name and email
Please authenticate to join the conversation.
Completed
Helpdesk
Over 1 year ago

Markus from Featurebase
Get notified by email when there are changes.
Completed
Helpdesk
Over 1 year ago

Markus from Featurebase
Get notified by email when there are changes.