Sound Notifications Not Working for Support Inbox Messages

I am experiencing an issue where I receive sound notifications when a bot answers me, but I do not receive any sound notifications when I receive a new message in my support inbox.

I am using Chrome, and sound is allowed for Featurebase in my browser settings.

Post type
68097ad297a301c207158357
What part of support platform?
Inbox

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Upvoters
Status

Completed

Board

Support platform

Date

8 months ago

Author

Gregor Koehler

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