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Support filtering by Conversation Attributes (CvDAs)

Helpdesk

Support filtering inbox conversations based on Conversation Data Attributes.

Post type
💡 New feature
What part of Help Desk?
Posted by Markus Palm ·
Status: Completed1 comment

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Comments1

  • Markus Palm changed status to Completed
    Team•

    Aug 10

    Pinned

    Hey everyone!

    You can now search and filter Inbox conversations using Conversation Data Attributes (CvDAs).

    Open Inbox search, click Filters, and select any conversation attribute, including Fibi AI-detected attributes. Combine them with keywords and other filters to find specific conversations faster, or save frequently used combinations as Custom Inbox Views.