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Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

There is no option to set topics for closed chats. It would be great if this were better than in Intercom — if it were possible to select topics for messages within a single chat (before or after closing the chat) and not just for the entire chat (when a customer writes a question in a previously created chat).

Featurebase

Support conversation topics

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