When you take support@email out of the email conversations cc and add it back later, then the emails don’t sync properly anymore:
My last email didn’t sync there, even though it has support@email in cc:

Edit: Just found out that the last message came as a new conversation:
https://feedback.featurebase.app/dashboard/inbox/new_conversation/conversation/3766
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In Review
Support platform
7 months ago

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In Review
Support platform
7 months ago

Markus from Featurebase
Get notified by email when there are changes.