API Access for Filtered Support Statistics
I need a way to independently access and export filtered conversation data, ideally via an API, to automate our monthly billing process.
Currently, I cannot filter Support Stats by custom tags or team inboxes (e.g., 'XYZ' tag/inbox) to count conversations for specific clients for billing purposes.
This requires manual data extraction from support, which is not sustainable for recurring monthly needs.
- Post type
- 💡 New feature
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Comments1
Bruno H
Apr 29
This is now live. New conversations search endpoint supports structured filtering on tags, team assignees, dates, and state - so you can pull filtered support data programmatically and skip manual exports.
Docs: https://developers.featurebase.app/api/resources/support/subresources/conversations/methods/search