Support reliable incremental ticket extraction across linked conversation changes
Ticket API responses include linked conversation data, but changes such as team reassignment do not advance the ticket’s updatedAt.
Integrations using sortBy=recent can therefore miss updates and require costly full scans.
Changes to ticket data exposed by the API should advance updatedAt and use the same timestamp for sorting and pagination.
- Post type
- ✨ Other
- What part of Help Desk?
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