I want to have a support tickets dashboard where I can get the status and tickets under each status sorted by customers. As a manager this is important to me
Hey everyone! Good news - this workflow is already possible today in Featurebase. The best setup is:
Use custom Inbox views as saved dashboard filters. You can create views for ticket states like Reviewing, Active, Waiting on customer, and Done. You can also filter by ticket type/category, assignee, team, tags, priority, SLA due, brand, and conversation data attributes.
Switch the Inbox to table view for a manager-style overview. Add columns like Company, Ticket status, Ticket type, Assignee, Team, Waiting since, Last activity, Priority, Tags, and Next SLA. This gives you a compact list of tickets under each selected state, with the customer/company visible next to each ticket.
For customer-level context, open a User or Company profile. Profiles show related conversations, tickets, feedback, and activity in one place, so you can review everything tied to a specific customer or company.
The only missing piece right now is a dedicated Reporting module for ticket volume and trends. That’s coming soon, but the operational manager view can already be set up with Custom Inbox Views + table layout + ticket/customer columns + user/company profiles! :)
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Comments2
Jul 1
PinnedHey everyone! Good news - this workflow is already possible today in Featurebase. The best setup is:
Use custom Inbox views as saved dashboard filters. You can create views for ticket states like Reviewing, Active, Waiting on customer, and Done. You can also filter by ticket type/category, assignee, team, tags, priority, SLA due, brand, and conversation data attributes.
Switch the Inbox to table view for a manager-style overview. Add columns like Company, Ticket status, Ticket type, Assignee, Team, Waiting since, Last activity, Priority, Tags, and Next SLA. This gives you a compact list of tickets under each selected state, with the customer/company visible next to each ticket.
For customer-level context, open a User or Company profile. Profiles show related conversations, tickets, feedback, and activity in one place, so you can review everything tied to a specific customer or company.
The only missing piece right now is a dedicated Reporting module for ticket volume and trends. That’s coming soon, but the operational manager view can already be set up with Custom Inbox Views + table layout + ticket/customer columns + user/company profiles! :)
Laura Roman
Jul 1
•Merged request
•2 votes
Centralized Ticket Monitoring Board