'Tag conversation' action in Workflows
Automatically tag conversations based on the option a customer selects in the bot flow.
For example, if a customer selects a “Bug” reply, tag the conversation with bug.
- Post type
- 💡 New feature
- What part of Help Desk?
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Comments1
Apr 28
PinnedConversation tags are now live and supported in Workflows!
You can tag any customer or teammate message to organize support requests, spot trends, and automate routing through Workflows.
You can already set these up, so once we get the advanced reporting live, you will have the data ready! :)