I would like to request enhanced reporting capabilities.
I need the ability to export the following fields to Excel:
Ticket Number
Service Now Reference
Service Now Date Received
First Response Time
Last Communicated on
Completed
Subject
Description
Requester
User Segment
Severity
Ticket Type
Current Status
Average Response Time (Hours)
Average Resolution Time (Days)
Resolution ETA/Update
Week (Inflow), and Week (Closure)
Furthermore, visuals for '# tickets versus status', '# Tickets versus Ticket Type', and a 'Weekly Inflow/ Outflow/ Backlog single chart view' would be very helpful.
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In Review
Support platform
8 days ago

James Stevens
Get notified by email when there are changes.
In Review
Support platform
8 days ago

James Stevens
Get notified by email when there are changes.