Support exporting ticket analytics via CSV/Excel

I would like to request enhanced reporting capabilities.

I need the ability to export the following fields to Excel:

  • Ticket Number

  • Service Now Reference

  • Service Now Date Received

  • First Response Time

  • Last Communicated on

  • Completed

  • Subject

  • Description

  • Requester

  • User Segment

  • Severity

  • Ticket Type

  • Current Status

  • Average Response Time (Hours)

  • Average Resolution Time (Days)

  • Resolution ETA/Update

  • Week (Inflow), and Week (Closure)

Furthermore, visuals for '# tickets versus status', '# Tickets versus Ticket Type', and a 'Weekly Inflow/ Outflow/ Backlog single chart view' would be very helpful.

Post type
πŸ’‘ New feature
What part of support platform?
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Upvoters
Status

In Review

Board

Support platform

Date

8 days ago

Author

James Stevens

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