Skip to main content

Translate the automatic response about the team being online in Messenger

Helpdesk

If Fibi is disabled, the automatic response about the team being online always comes in English, regardless of the client's interface language.

Post type
68097ad297a301c207158357
What part of Help Desk?
Posted by Stanislav Spotar ·
Status: Completed2 comments

Log in to comment and vote

Comments2

  • Markus Palm changed status to Completed
    Team•

    Aug 10

    Pinned

    Hey everyone!

    Quick update here - automatic Messenger reply-time messages have been in the customer’s selected languages for some time now!

    When reply times are enabled, both the “team typically replies” message during office hours and the “team is away” message outside office hours are shown in the active Messenger language.

    If Fibi is disabled, the away message also no longer suggests starting a new chat with Fibi.

  • Stanislav Spotar

    •

    Jul 3, 2025

    The same response includes a message that Fibi can help while the team is offline, but how can it help if it is disabled? As far as I understand, this can be fixed with snippets (similar to Workflows in Intercom) — this would be the perfect solution to set strictly defined rules for AI assistant responses at certain steps and allow AI to answer questions only if the customer agrees and is notified that it may make mistakes.