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Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

I want to be able to trigger a workflow when a customer leaves a bad rating (CSAT). This would allow me to automatically assign the conversation to a teammate and reopen it for review and follow-up. Currently, workflows only trigger on state changes and cannot act on the rating itself.

Featurebase

Trigger workflow on bad rating (CSAT)

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