Unable to Change the Ticket Title Using the Automation Workflow conversation to ticket
We attempted to update the ticket title through the automation workflow while convert from conversation to ticket, but this functionality is currently not supported. As a result, the Support Team must manually update the ticket title. Currently, all tickets are created with the generic title "Support Team." Ideally, the ticket title should be automatically generated based on the conversation content to make it more meaningful and easier to identify.
- Post type
- 💡 New feature
- What part of Help Desk?
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Comments1
Andrew
Sep 8
I second this. We would also benefit greatly (and our users too)