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Unable to Change the Ticket Title Using the Automation Workflow conversation to ticket

We attempted to update the ticket title through the automation workflow while convert from conversation to ticket, but this functionality is currently not supported. As a result, the Support Team must manually update the ticket title. Currently, all tickets are created with the generic title "Support Team." Ideally, the ticket title should be automatically generated based on the conversation content to make it more meaningful and easier to identify.

Post type
💡 New feature
What part of Help Desk?
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Comments1

  • Andrew

    •

    Sep 8

    I second this. We would also benefit greatly (and our users too)