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User actions for different flows - user can click a button in the conversation to trigger an onboarding questionnaire

Helpdesk

Chat solution provide the possibility to create flows, which appear in the chat for user to pick - i.e. options for user to choose from:

Example:

Would you like to?
( Start onboarding ) <- Buttons
( Sign up for newsletter )
( Representative to contact you )
( Other )
Post type
💡 New feature
What part of Help Desk?
Posted by Dwayne Hertroys ·
Status: Already exists1 comment

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Comments1

  • Markus Palm changed status to Already exists
    Team•

    Jul 14

    Pinned

    Thanks for sharing this! This is now supported with Workflows.

    You can add Reply buttons to a customer-facing Workflow and create a separate path for each option, such as starting onboarding, signing up for a newsletter, or contacting your team.

    You can also disable free-text replies if you want customers to interact only through the provided buttons.

    You can learn more here:

    https://help.featurebase.app/en/collections/5535356-workflows