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Users not showing in Directory overview but appear in search

Helpdesk
The 'All users' view in the Directory shows 'No results found' even though the sidebar count shows 9 users. Users only appear in the list when a search is performed. This suggests the default list is failing to load or sync correctly. Steps to reproduce: 1. Go to Directory -> People -> All users. 2. Observe 'No results found' despite the sidebar count. 3. Search for a user and observe they appear. User is on the Free plan.
Posted by Gilbert | TCG STATS ·
Status: Canceled2 comments

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Comments2

  • Erik Kaljumäe changed status to Canceled
    Team•

    Mar 23

    Pinned

    Hi @Gilbert | TCG STATS ,

    Thanks for reaching out about this.

    The "All users" directory is a feature that's part of our paid plans and isn't supported on the free plan, which is why it's showing up as empty for you.

    It's meant for moderating end-users and companies.

    Sorry for the confusion there.

  • Marien

    •

    Sep 21

    Same happening for me (i see a count of 9 users but the list is empty) but when i search for example: ma i see the users starting with: ma

    If this is a paid only overview then why show it or at least show a message that it s a paid feature, now it feels broken/ a bug.