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Specific analytics about support provided by a customer and its company<ul><li>How many conversations - <code>total | by email | by chat</code><ul><li>Filterable by <code>month | year</code></li></ul></li><li>Response times &amp; Resolution times</li><li>Conversation Type based statistics<ul><li>Email</li><li>Webchat<ul><li>Portal</li><li>Help Center </li><li>External</li></ul></li></ul></li></ul>

View customer & company specific analytics

Lara Macarena Sastre

View customer & company specific analytics

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