View-only Team access for Lite users
I want Lite users to be able to see all tickets for a specific brand or segment in their inbox without needing to be @mentioned or assigned. Currently, Lite users cannot be added to teams, which prevents them from seeing filtered ticket views in their inbox. This would help cross-functional collaborators (like account managers) track relevant tickets more easily.
- Post type
- 💡 New feature
- What part of Help Desk?
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