View-only Team access for Lite users

I want Lite users to be able to see all tickets for a specific brand or segment in their inbox without needing to be @mentioned or assigned. Currently, Lite users cannot be added to teams, which prevents them from seeing filtered ticket views in their inbox. This would help cross-functional collaborators (like account managers) track relevant tickets more easily.
Post type
πŸ’‘ New feature
What part of support platform?
Inbox

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Upvoters
Status

In Review

Board

Support platform

Date

24 days ago

Author

James Stevens

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