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Share your product feedback!

Hey {name|there}! 👋

Flow:<ul><li>Admin does chat reachout to user with a message.</li></ul>Expectation:<ul><li>If user doesn’t see chat message in 5 min, they will get a followup email.</li></ul>Currently we do not send a followup email until user has sent a message.

Featurebase

When doing initial reachout, the 5min email followup messages are not sent

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