We're experiencing confusion when Fibi AI automatically closes stale chats, as it currently shows "Unknown user closed the conversation."
This makes it appear as if a human user ended the chat, which can lead to misinterpretation of conversation statuses.
More descriptive or verbose event log would suffice:
Fibi Bot closed the conversation
or
AI closed the conversation
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In Review
Support platform
5 months ago

vishal-kickcall
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In Review
Support platform
5 months ago

vishal-kickcall
Get notified by email when there are changes.